Industry solutions · Real Estate

    Real estate AI that qualifies demand, answers from live inventory and keeps pricing and contracts with your team

    For developers, brokerages and property managers, we build AI agents and workflows that qualify and route leads, answer availability questions only from approved live inventory, schedule viewings and follow-ups, open tenant maintenance tickets and extract key terms from contract documents. Pricing, offers and contracts are always approved by people.

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    Abstract illustration: a golden city skyline connected to a central data core

    Operational challenges we design for

    • Leads arrive faster than agents can respond

      Portal, ad and WhatsApp enquiries peak around launches and weekends; slow first responses lose interest to competing listings.

    • Availability answers drift from reality

      Brochures and old messages quote units, prices or payment plans that have changed, creating disputes and rework.

    • Viewings and follow-ups fall through

      Coordinating buyers, agents and site access by hand produces no-shows and missed next steps.

    • Tenant requests and documents pile up

      Maintenance requests and lease or sale documents arrive in mixed formats, and key dates and obligations are tracked manually.

    Where AI agents and workflows fit

    Four example solution patterns. Each is configured around your systems, rules and approval points.

    01

    Lead qualification and routing

    1. Inputs

      Portal leads, ad forms, website chat and WhatsApp messages.

    2. AI & workflow actions

      Asks agreed qualifying questions (budget range, timeline, unit type, area, financing), scores against your criteria and deduplicates.

    3. Human escalation

      Qualified or high-intent leads are assigned to the right agent or team with a summary; sensitive requests go straight to a person.

    4. Systems updated

      Lead, source and qualification fields written to the CRM with the conversation.

    02

    Availability grounded in approved live inventory

    1. Inputs

      Questions about units, sizes, views, handover and payment plans.

    2. AI & workflow actions

      Looks up the current approved inventory feed and published price list before answering; never invents units or discounts.

    3. Human escalation

      Negotiation, custom payment plans or anything not in the feed is handed to a sales manager.

    4. Systems updated

      Enquired units and interest level logged against the lead.

    03

    Viewing scheduling and follow-up

    1. Inputs

      Viewing requests and agent calendars.

    2. AI & workflow actions

      Offers available slots, confirms, sends location and reminders, and prompts structured feedback after the visit.

    3. Human escalation

      Reschedules outside rules and post-viewing offers are routed to the assigned agent.

    4. Systems updated

      Calendar events, CRM activities and next-step tasks created.

    04

    Tenant maintenance and contract document extraction

    1. Inputs

      Tenant messages with photos; lease, SPA and renewal documents.

    2. AI & workflow actions

      Classifies maintenance issues, collects unit and access details, and extracts parties, dates, amounts and renewal terms from documents.

    3. Human escalation

      Emergencies follow your urgent procedure immediately; low-confidence extractions are reviewed by staff.

    4. Systems updated

      Work orders in the property-management system; extracted fields saved for review and reminders.

    Illustrative example

    End-to-end workflow

    Illustrative flow: off-plan enquiry to viewing

    1. A prospect replies to a campaign on WhatsApp asking for two-bedroom options.

    2. The agent asks qualifying questions and checks the approved inventory feed for matching units.

    3. It shares available units and the published payment plan, stating that prices are subject to confirmation.

    4. The prospect books a show-unit viewing from offered slots; the lead is assigned to an agent in the CRM.

    5. After the viewing, the agent records feedback; any offer, price or reservation is prepared and approved by the sales team.

    6. Lead status, source and viewing outcome feed the weekly pipeline report.

    This scenario is illustrative, not a client case. Actual configuration depends on project scope, data access and your policies.

    Systems and integrations to assess

    • CRM platforms (for example Salesforce, HubSpot or Zoho)
    • Property portals and lead sources
    • Inventory and price-list sources
    • Calendars and scheduling tools
    • Property-management and maintenance systems
    • Document storage and e-signature tools

    Examples only. Every integration is subject to API availability, access approval and security review during discovery; we do not assume prebuilt connectors.

    How we deliver

    1. 01

      Discovery

      Review lead sources, qualification criteria, inventory data and handover points.

    2. 02

      Design

      Design question flows, routing rules, answer boundaries and approval gates.

    3. 03

      Pilot

      Pilot on one project or channel with agents reviewing conversations.

    4. 04

      Integration

      Connect CRM, inventory and calendars through available APIs or exports.

    5. 05

      Operation

      Operate with monitoring of response times, routing accuracy and inventory freshness.

    6. 06

      Optimisation

      Tune qualification and follow-up sequences from conversion and feedback data.

    Governance and human approvals

    • Humans approve all pricing, discounts, reservations, offers and contracts.
    • Availability answers only from the current approved inventory source.
    • Personal data collected only as needed, with consent and retention rules.
    • Low-confidence document extractions require staff review.
    • Marketing claims and project facts come from approved materials.

    Pilot KPIs we agree with you

    • Time to first response for new leads
    • Share of leads qualified and routed without manual triage
    • Viewing show rate and follow-up completion
    • Inventory answers matching the live source in audits
    • Maintenance tickets with complete details at intake

    We baseline these before the pilot and report measured change. We do not promise results in advance.

    Frequently asked questions

    Related industries

    Discuss your operating environment

    Book a free consultation to review your processes, systems and constraints, and to define a scoped pilot.

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