1. Acceptance of Terms

By accessing and using ALTINKEY's services, website, products, AI agents, and automated systems, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you must immediately discontinue use of our services. These terms constitute a legally binding agreement between you ("User," "you," or "your") and ALTINKEY ("Company," "we," "us," or "our"). Your continued use of our services, including interactions with our AI agents via WhatsApp, web chat, or other channels, constitutes acceptance of these terms and any future modifications.

2. Services Description

ALTINKEY provides a comprehensive range of digital services including but not limited to: AI Automation Solutions: Custom AI agents, chatbots, and automated workflows for customer service, lead qualification, appointment scheduling, and business process automation. AI Agent Services: Automated communication services delivered through various channels including WhatsApp, web chat, email, and other messaging platforms. These AI agents operate 24/7 to handle customer inquiries, provide information, and facilitate business processes. Digital Marketing Services: Performance marketing, SEO, social media management, and content creation. Custom Software Development: SaaS products, web applications, mobile solutions, and system integrations. Consulting Services: Digital transformation, business process optimization, and technology advisory. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. Service availability may vary by region.

3. AI Agents and Automated Communications

By using our services, you acknowledge and agree to the following regarding our AI agents and automated communications: Nature of AI Interactions: Our AI agents are artificial intelligence systems designed to simulate human conversation. While they strive for accuracy, they may occasionally provide incorrect or incomplete information. WhatsApp and Messaging Services: When interacting with our AI agents through WhatsApp or other messaging platforms, you consent to receiving automated messages. These interactions are subject to the respective platform's terms of service (WhatsApp/Meta Terms, etc.). Data Collection: AI agent conversations may be recorded, analyzed, and used for service improvement, quality assurance, and AI training purposes, in accordance with our Privacy Policy. Limitations: AI agents cannot provide legal, medical, financial, or professional advice. For critical decisions, always consult qualified human professionals. Human Escalation: You may request to speak with a human representative at any time during AI interactions. Accuracy Disclaimer: While we strive for accuracy, we do not guarantee that AI-generated responses are error-free, complete, or suitable for your specific circumstances.

4. User Responsibilities

By using our services, you agree to: Lawful Use: Use our services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations. Account Security: Maintain the confidentiality of your account credentials and accept responsibility for all activities occurring under your account. Notify us immediately of any unauthorized access. Accurate Information: Provide accurate, current, and complete information when required and maintain the accuracy of such information. Prohibited Activities: You agree NOT to: • Use our services for fraudulent, deceptive, or illegal purposes • Attempt to reverse-engineer, hack, or compromise our AI systems • Impersonate others or provide false identity information • Transmit malware, spam, or harmful content through our platforms • Violate the intellectual property rights of ALTINKEY or third parties • Use automated systems to excessively query our AI agents • Resell or redistribute our services without authorization Compliance with Platform Terms: When using our services through third-party platforms (WhatsApp, Meta, Google, etc.), you must also comply with those platforms' terms of service.

5. Intellectual Property

Ownership: All content, software, AI models, algorithms, trademarks, logos, designs, and intellectual property on our website, applications, and services are owned by ALTINKEY or our licensors and are protected by international copyright, trademark, and other intellectual property laws. Restrictions: You may not, without our prior written consent: • Copy, modify, or create derivative works of our content or technology • Reverse engineer, decompile, or disassemble our software or AI systems • Remove or alter any proprietary notices or labels • Use our trademarks, logos, or branding without authorization • Scrape, harvest, or extract data from our systems User Content: You retain ownership of content you submit through our services. However, you grant ALTINKEY a worldwide, royalty-free license to use, process, and analyze such content for service delivery and improvement. Feedback: Any suggestions, ideas, or feedback you provide may be used by ALTINKEY without obligation to you.

6. Third-Party Services and Integrations

Our services integrate with and rely upon various third-party platforms and services: Google Services: We use Google Analytics, Google Ads, and other Google services. Your use is subject to Google's Terms of Service (https://policies.google.com/terms) and Privacy Policy (https://policies.google.com/privacy). Meta/Facebook Services: We utilize Meta platforms including WhatsApp Business API, Facebook, and Instagram. Your use is subject to Meta's Terms of Service (https://www.facebook.com/terms) and WhatsApp Terms (https://www.whatsapp.com/legal/terms-of-service). WhatsApp Business: AI agent communications via WhatsApp are subject to WhatsApp Business Terms of Service and Meta's Platform Terms. Payment Processors: Financial transactions are processed by third-party payment providers and are subject to their respective terms and security measures. CRM and Integration Partners: Services may integrate with HubSpot, Zoho, Pipedrive, and other platforms, each governed by their own terms. We are not responsible for the practices, policies, or content of third-party services. Your interactions with these services are at your own risk.

7. Payment Terms and Refunds

Pricing: Service fees are specified in individual service agreements, proposals, or on our pricing pages. All prices are in the currency specified and exclude applicable taxes unless stated otherwise. Payment Methods: We accept various payment methods as specified during checkout or in service agreements. Billing Cycles: Recurring services are billed according to the cycle specified (monthly, quarterly, annually). Failure to pay may result in service suspension. Refund Policy: • Setup fees are non-refundable once work has commenced • Monthly service fees are non-refundable for the current billing period • Custom development projects are billed per milestones and are non-refundable for completed milestones • Refund requests must be submitted in writing within 14 days Price Changes: We reserve the right to modify pricing with 30 days written notice for recurring services. Taxes: You are responsible for all applicable taxes, duties, and levies in your jurisdiction.

8. Service Level and Availability

Availability: While we strive to maintain high availability, we do not guarantee uninterrupted access to our services. Scheduled maintenance will be communicated in advance when possible. Support: Support is provided according to the service level specified in your agreement. Response times vary by plan and priority level. Performance: AI agent response times and accuracy may vary based on complexity, volume, and system load. Modifications: We may modify, update, or discontinue features with reasonable notice. Critical changes affecting service delivery will be communicated appropriately. Force Majeure: We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, wars, pandemics, government actions, or third-party service failures.

9. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these terms by reference. Data Processing: We process personal data in accordance with GDPR, CCPA, and other applicable data protection laws. AI Training Data: Anonymized and aggregated data from AI interactions may be used to improve our AI models and services. Data Security: We implement industry-standard security measures to protect your data, but cannot guarantee absolute security. Data Retention: We retain data as specified in our Privacy Policy and in accordance with legal requirements. Your Rights: You have rights regarding your personal data as detailed in our Privacy Policy, including access, correction, deletion, and portability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: Disclaimer of Warranties: Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. AI Limitations: We do not warrant that AI agents will be error-free, accurate, or suitable for any particular purpose. AI-generated content should not be relied upon for critical decisions without human verification. Limitation of Damages: ALTINKEY shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: • Loss of profits, revenue, or business opportunities • Loss of data or data corruption • Business interruption • Reputational damage • Damages arising from reliance on AI-generated content Maximum Liability: Our total aggregate liability for any claims arising from these terms or your use of our services shall not exceed the total amount paid by you to ALTINKEY in the twelve (12) months preceding the claim. Exceptions: Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless ALTINKEY, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: • Your use or misuse of our services • Your violation of these Terms of Service • Your violation of any third-party rights, including intellectual property rights • Your violation of any applicable laws or regulations • Content you submit through our services • Your negligence or willful misconduct This indemnification obligation survives the termination of these terms and your use of our services.

12. Termination

Termination by You: You may terminate your use of our services at any time by providing written notice. Termination does not relieve you of obligations incurred prior to termination. Termination by Us: We may suspend or terminate your access to our services immediately, without prior notice, if: • You breach these Terms of Service • You engage in fraudulent or illegal activities • You fail to pay fees when due • Continued service would violate applicable laws • For any other reason at our sole discretion Effect of Termination: Upon termination: • Your access to services will be revoked • Any outstanding fees become immediately due • We may delete your data after a reasonable retention period • Provisions that by their nature should survive will remain in effect Survival: Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.

13. Dispute Resolution

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles. Arbitration: Any dispute, controversy, or claim arising out of or relating to these terms shall be settled by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. Arbitration Process: • The arbitration shall be conducted in English • The seat of arbitration shall be Dubai, UAE • The arbitrator's decision shall be final and binding • Judgment on the award may be entered in any court of competent jurisdiction Exceptions: Nothing in this section prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction. Class Action Waiver: You agree that disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website unless otherwise specified. Notification: For material changes, we will provide notice through: • Email notification to registered users • Prominent notice on our website • In-app or in-service notifications • Updated "Last Updated" date on this page Continued Use: Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you must discontinue use of our services. Review: We encourage you to periodically review these terms to stay informed of any updates.

Terms of Service